Shipping Information
Ka Lai Limited ships women's shoes to addresses within the regions we serve. Shipping timelines are standard and vary by destination. We do not guarantee specific delivery dates. Once an order is placed, you will receive a confirmation email from [email protected] with tracking details when available. Shipping charges are calculated at checkout and are non-refundable. We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the buyer. For questions about shipping status, contact +852 5188 6604.
Return Policy
You may return any eligible item within exactly 14 days of receipt for a no-reason refund. The 14-day period begins on the date you receive the item. To be eligible, items must be unused and in original packaging. All tags, boxes, and protective materials must be intact. Items that show signs of wear, damage, or alteration are not eligible for return. Ka Lai Limited does not accept returns after the 14-day period. The buyer completely bears all return shipping costs. We do not provide prepaid return labels. You must ship the return at your own expense using a trackable method.
Refund Processing Time
After we receive your returned item and inspect it, we will process your refund. Refund arrival time is at least 14 days from the date we approve the return. This means the refund may take 14 days or longer to appear in your account. For PayPal refunds, the refund will take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. In those regions, PayPal refunds may take up to 30 days. We cannot expedite refunds beyond these timelines. Refunds are issued to the original payment method only.
Return Shipping Costs
The buyer completely bears the return shipping costs. You are responsible for all shipping fees, insurance, and tracking costs associated with returning an item to Ka Lai Limited. We do not reimburse return shipping charges. If you use a shipping method without tracking, we cannot confirm delivery and cannot process your refund. We recommend using a trackable service. Original shipping charges are non-refundable.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date you receive the item. You must contact Ka Lai Limited at [email protected] or +852 5188 6604 within this 7-day window. Provide your order number, a description of the damage or defect, and clear photographs. Claims submitted after exactly 7 days of receipt will be denied. This 7-day claim period matches the requirement in our Terms of Service. Do not return damaged or defective items without first contacting us. We will provide further instructions after your claim is approved.
Non-Returnable Conditions
Items must be unused and in original packaging. We do not accept returns for items that have been worn, washed, altered, or damaged after receipt. Items missing original packaging, tags, or accessories are not returnable. We do not accept returns for items purchased from unauthorized sellers. We do not accept returns for items that are final sale if marked as such at the time of purchase. No other non-returnable categories apply beyond these conditions.
Step-by-Step Return Process
Step 1: Confirm your return eligibility within 14 days of receipt. Contact Ka Lai Limited at [email protected] to request a return authorization. Step 2: Pack the item securely in its original packaging. Include all tags, boxes, and accessories. Step 3: Address the return package exactly as follows: The recipient must be Ka Lai Limited, the contact phone is +852 5188 6604, and the specific return address is 28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong. Step 4: Ship the package at your own expense using a trackable method. The buyer completely bears the return shipping costs. Step 5: Send the tracking number to [email protected]. Step 6: Wait for inspection. We will inspect the item after delivery. Step 7: Receive your refund. Refund arrival time is at least 14 days from approval. For PayPal refunds, the refund takes at least 14 days; local laws require up to 30 days for PayPal refunds in some regions.
Return Authorization Requirement
You must obtain a return authorization from Ka Lai Limited before shipping any item back. Returns sent without a return authorization will be refused. To request a return authorization, email [email protected] with your order number and the reason for return. We will provide the return authorization and any additional instructions. The 14-day return period still applies from the date of receipt. The buyer completely bears the return shipping costs.
Refund Method
Refunds are issued to the original payment method only. We cannot issue refunds to a different payment method, card, or account. If your original payment method is no longer valid, contact Ka Lai Limited at [email protected] for assistance. Refund arrival time is at least 14 days from approval. For PayPal refunds, the refund takes at least 14 days; local laws require up to 30 days for PayPal refunds in some regions. We do not issue store credit or cash refunds.
Contact Information
For all shipping and return questions, contact Ka Lai Limited. Email: [email protected]. Phone: +852 5188 6604. Address: 28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong. Website: wedgesfmthm.com. We respond to inquiries in the order they are received.